Shipping Policy

Effective Date: July 5, 2026

Thank you for shopping with Roxes. We are committed to delivering your order safely and as quickly as possible.

Order Processing

Orders are processed within 1–3 business days after payment is successfully confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

United States: 8–15 business days

Delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

From time to time, Roxes may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking information.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

Roxes is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to help locate your shipment and provide assistance whenever possible.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities.

These charges are the responsibility of the customer.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

Your order number
Photos of the damaged package and item
A brief description of the issue

We will review your request and work to resolve the issue promptly.

Contact Us

If you have any questions regarding shipping, please contact us:

Roxes
Email: info@roxes.shop
Phone: +1 (315) 262-8617

Our customer support team will be happy to assist you.