Refund & Return Policy

At Roxes, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• All original tags and packaging must be included.
• Proof of purchase or your order number is required.

Non-Returnable Items

We cannot accept returns for:

• Items that have been worn, washed, or damaged by the customer.
• Products without original tags or packaging.
• Final sale or clearance items (if applicable).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Email: info@roxes.shop
Phone: +1 (315) 262-8617

Please include:

• Your order number
• Photos of the item
• A brief description of the issue

We will review your request and arrange a replacement or refund if approved.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

If the return is due to our error (such as receiving a damaged or incorrect item), we will cover the return shipping costs.

For returns due to a change of mind or incorrect size selection, the customer is responsible for return shipping costs unless otherwise stated.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled, but it may be eligible for return under this policy.

Contact Us

If you have any questions about this Refund & Return Policy, please contact us:

Roxes
Email: info@roxes.shop
Phone: +1 (315) 262-8617

We are committed to providing excellent customer service and will respond as quickly as possible.