FAQ,S

Frequently Asked Questions (FAQs)

1. How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times may vary depending on your location.

2. Do you offer worldwide shipping?
Yes, we ship to many countries worldwide. Shipping availability and delivery times are shown at checkout.

3. How can I track my order?
Once your order ships, you will receive a tracking number by email so you can monitor delivery.

4. What payment methods do you accept?
We accept major credit/debit cards and other secure payment methods available at checkout.

5. Can I return or exchange my order?
Yes, we accept returns or exchanges within 7–14 days after delivery, provided the item is unused and in original condition.

6. Are your caps adjustable?
Most of our caps feature adjustable straps for a comfortable fit. Product details are listed on each product page.

7. Are your products high quality?
Yes. We carefully select premium materials to ensure comfort, durability, and style.

8. How do I contact customer support?
You can contact us anytime at info@roxes.shop, and our support team will assist you as soon as possible.

9. What if I receive a damaged item?
Please contact us within 48 hours of delivery with photos of the item, and we’ll help resolve the issue.

10. Is my payment secure?
Yes. All payments are processed through secure encrypted payment gateways to protect your information.